Business Problem:

Helping Hand Center assists persons with disabilities to achieve their highest level of independence through quality programs and services. With two main sites and 13 community residence buildings, they needed a unified communication system that would allow them to seamlessly connect to all facilities as well as patients, doctors, and caregivers. When Equivoice assessed the network, they found the IT systems were disconnected and the Helping Hand Center locations had a slow data network, inefficient voice network, and were experiencing frequent down-times. In addition to these issues, the monthly upkeep of their current systems was extremely expensive.

Solution:

With the assistance of Helping Hand’s technical staff, Equivoice tackled Helping Hand Center’s IT problem by rebuilding the entire network, with increased bandwidth and network access at both sites and 13 different community residences. That same infrastructure was utilized to modernize their telecommunications platform, leveraging Equivoice’s data center for redundancy and power backup to dramatically increase uptime (no more telephone system outages). Where power outages had been common, the new system experienced little to no downtime. Security was increased through a robust firewall with single point of access across all sites to prevent intrusion.

Outcome:

Equivoice implemented all of their core solutions of Infrastructure, WAN, LAN, Security, and Collaboration on the Helping Hand Center account. The end result is a secure, reliable, efficient and more cost effective network for the client to operate within.

Download Case Study