Managing a call center can be difficult. As if recruiting and retaining agents, daily management, and rising demand for better customer experiences isn’t enough – along comes a software upgrade. Quickly deploying new features, functions, and channels can be highly disruptive.
MNJ takes the headache from deploying new features, functions, and channels with Contact Center as a Service (CCaaS). CCaaS is a cloud solution that provides the call center infrastructure via a monthly subscription model.
With CCaaS, you manage your call center agents, and we manage the call center infrastructure.
Like other Software as a Service (SaaS) solutions, you no longer worry about hardware or software. Best of all, you get world-class contact center features and only pay for what you use.
Our technicians average over 21 years of experience
Our average customer has been with us for over 12 years
We’re a woman-owned family business that is consistently rated high
Plan · Implement · Navigate with MNJ Technologies
Matt Ogden is MNJโs Chief Operating Officer. Matt is widely recognized as the voice of the customer. He was, in fact, a customer of MNJ for 14 years. MNJ customers trust Matt for his command of IT and Digital Transformation within the context of optimized business outcomes.
Matt bridges the gap between legacy technology environments and practical future state success. He has a rare ability to meet the customer where they are and build high integrity, cost effective plans to help technology teams function better. He has even been called a CTO/CIO whisperer. His command of best practices comes from his 14+ years of experience as a leader within the Fortune 19 company – Marathon Petroleum Corporation.
Matt is a Management Information Systems (MIS) graduate from Kent State University. Matt is all about family and invests his free time into them while enjoying coaching and Disney World adventures. Matt is also an avid Cleveland Browns fan.